Q: Unable to deliver due to unknown recipient address, relocation or going out
A: 1. The sender provides a new contact person/address/telephone number and re-delivers.
2 The sender requests abandonment at the destination.
3 The sender requests to return to the place of origin and confirms the payment of relevant fees for the return
Q: The recipient refuses to pay the shipping fee/tax
A: 1 The sender pays the freight/tax and delivers to the recipient
2 After the sender communicates with the recipient, the recipient is willing to pay the freight/tax
3 The sender requests to send to another recipient in the same country, and the new recipient pays the shipping fee/tax
4 The sender requests delivery to the recipient, and the fee will be charged to a third party (the destination must be confirmed first)
5 The sender requests to give up processing at the destination and pay the freight/tax (depending on the regulations of the specific destination country
Q: The recipient refuses to accept the express
A: 1 The sender provides a new address and sends the shipment to a new recipient in the same country
2 After the sender communicates with the recipient, the recipient agrees to receive the express.
3 The sender requires abandonment at the destination.
4 The sender requests to return to the place of origin and confirms payment of the return freight.
Q: The express shipment is detained at the destination, and the sender or recipient is required to provide certificate of origin/quota/standardized invoice and other customs clearance information.
A: 1 The recipient or sender provides the required customs clearance information and submits it to the destination for customs clearance.
2 The recipient or sender cannot provide the required customs clearance information, and the sender requests waiver at the destination.
3 The sender requests to return the shipment to the place of origin and confirms the payment of relevant fees.
Q: The shipment is damaged or lost
A: 1 After the sender communicates with the recipient, the recipient agrees to receive the express.
2 The sender requests abandonment at the destination.
3 The sender requests to return to the place of origin and confirms the payment of relevant fees.
Q: The customs of the destination country will not allow import and must be destroyed or returned.
A: 1 The sender requests to give up at the destination. the
2 The sender requests to return to the place of origin and confirms the payment of relevant fees.
Special Note
►When the sender requests to waive the processing at the destination, he must pay attention to whether the sender needs to pay the tax. Some countries do not allow the express mail detained in the customs to be destroyed locally, and must be returned to the original place of origin, and the sender must pay Refund related fees. (according to the regulations of the destination country)
►When the sender requests to return the express shipment to the place of origin, he must pay attention to whether the tax needs to be paid by the sender. At the same time, the sender should be reminded that because each customs has different supervision standards for import and export express mail, the express mail may need to be paid when it is imported. Tax collection or customs clearance.
►The place of origin must pay attention to whether the express mail has a deadline for destruction.